Reviews Policy
Trusted Tutors is operated by Peter Hinett as a sole trader. Questions about this policy can be sent to support@trustedtutors.co.uk.
Two kinds of review
A tutor's profile may show two different kinds of review, and we're careful to keep them clearly separate:
- Reviews collected directly through Trusted Tutors — submitted by a parent or student and shown on the tutor's profile.
- Reviews from other platforms (for example Google Reviews or Trustpilot) that a Plus-membership tutor has chosen to display — these are clearly attributed to their original platform, and a "View source" link is only ever shown where we hold a genuine link to the original review.
What our moderation does and doesn't do
Reviews collected directly by Trusted Tutors are moderated before they're published — we read each one to check it's genuine in tone and doesn't contain inappropriate, abusive or clearly fabricated content. This moderation process is a content check, not an independent identity-verification process: it does not, and cannot, confirm that the person who left a review was a genuine, independent student rather than, for example, a friend or family member of the tutor. We never describe our review moderation as "verified" or as independent authentication of a review's authenticity, and no "Reviews Verified" badge is shown for a tutor who has no reviews that have actually gone through this process.
For reviews reproduced from another platform, we display what the tutor has told us was posted there. We do not independently re-verify the authenticity of reviews that originated on a third-party platform beyond what that platform itself already does.
Fictional or demonstration content
No review shown to a real visitor on the live site is fictional. Any example or placeholder reviews used while building or testing this site are kept in a development-only dataset and are never mixed with genuine tutor or review records shown to the public (see our Verification Policy for how this applies to tutor profiles generally).
Removing or disputing a review
If a tutor believes a review about them is fake, defamatory, or breaches this policy, they can ask us to look into it by emailing support@trustedtutors.co.uk. [OUTSTANDING: we don't yet have a fixed, published timeframe or a fully worked-out process for reviewing a disputed review, or fixed criteria for when one would be removed — until that's established, each case is reviewed individually.]
Ratings shown in search results
Where a star rating or average is shown for a tutor, it is calculated only from that tutor's own genuine reviews actually on file — we do not invent, estimate or round up ratings or review counts, including in the page data used by search engines.