Tutor Membership Terms
Who this applies to
These terms apply to any tutor listed on Trusted Tutors, whether on Free or Plus membership, in addition to our general Terms of Use. Trusted Tutors is operated by Peter Hinett, trading as Trusted Tutors, as a sole trader. Our business address is 10 Rainsford Crescent, Kidderminster, DY10 2GF, United Kingdom, and our contact email for all membership matters is support@trustedtutors.co.uk. Tutors are independent and are not employed by, or agents of, Trusted Tutors. Trusted Tutors does not charge any commission on lessons a tutor arranges, or any fee for enquiries a tutor receives — Plus membership is the only payment a tutor ever makes to us.
Free membership
Free membership costs £0 and includes a public profile with photo, biography, qualifications, subjects, levels and hourly price, plus the ability to receive parent enquiries. Free membership has no fixed term and can be requested to be removed by the tutor at any time by contacting us.
Plus membership
Plus membership currently costs £29.99 per year and includes everything in Free membership, plus: an introductory video on your profile, the ability to collect and display reviews through Trusted Tutors, the ability to display attributed reviews from other platforms, free resources you can share with students, the ability to add your website and social media links, and an enhanced profile layout. Plus membership does not include, and never automatically grants, any verification badge — see our Verification Policy for how verification actually works.
How joining and payment work
Trusted Tutors does not have a public checkout or self-service sign-up for Plus membership. Instead, we meet interested tutors (currently by video call, alongside the evidence check described in our Verification Policy), and a tutor who wants Plus membership is then sent an individual Stripe subscription payment link. Plus features are only switched on once both (a) payment has actually been received and (b) the tutor's profile has been approved — selecting "Plus" on the application form does not, by itself, activate anything.
Renewal
Plus membership is billed annually and renews automatically at the then-current price unless cancelled before the renewal date. We will aim to let a tutor know before their membership renews. A tutor can cancel at any time before renewal to stop the next payment (see Cancellation below).
Cancellation and refunds
A tutor may cancel Plus membership at any time by contacting us via the Contact page. By default, cancelling stops future renewal and a tutor keeps their Plus features for the rest of the period they've already paid for — cancelling doesn't remove Plus features immediately. If a tutor would rather have a refund instead of running out the rest of the year, we'll refund the unused part of that year on a pro-rata basis, and Plus features end at that point rather than continuing. Either way is fine — just let us know which you'd prefer when you cancel.
This is separate from Trusted Tutors' ability to suspend or remove a listing at any time for a genuine, lawful reason (for example a safeguarding concern — see our Safeguarding Policy), which isn't a routine cancellation and isn't guaranteed to come with a refund. A tutor may also ask to be removed from the directory entirely (both Free and Plus) at any time.
Changes to membership features or pricing
We may change what is included in Free or Plus membership, or the price of Plus membership, from time to time. A price change will apply from a tutor's next renewal, not to a period already paid for.