Privacy Policy
Last updated: 20 September 2026 (the date this version of the wording was finalised — see the notice below for what still needs a professional review before this page can be relied on as final).
Who operates Trusted Tutors
Trusted Tutors is an independent tutor directory operated by Peter Hinett, trading as Trusted Tutors, as a sole trader.
Business address: 10 Rainsford Crescent, Kidderminster, DY10 2GF, United Kingdom. For any question about this policy or your personal information, contact us via our Contact page or at support@trustedtutors.co.uk.
Information we collect
We collect the following categories of personal information:
- From parents and students browsing the site: nothing is collected just by browsing or searching — no account or sign-up is required. If you send an enquiry to a tutor or contact us, we collect the name, email address and message you provide.
- From tutors applying to be listed: the information submitted through our "Become a Tutor" application form (currently a Google Form), including name, email, subjects, levels, price, qualifications, experience, biography and a profile photo link. Identity, DBS and qualification information is reviewed on a live video call (see our Verification Policy) and is not stored beyond what's needed to record that the check took place.
- From tutors once listed: the public profile information you provide (biography, qualifications, price, subjects, levels, optional intro video and social/website links) is stored in a private Google Sheet and displayed publicly on your profile.
How we use the third-party services behind this site
Trusted Tutors is a static website with no server or database of its own. It relies on the following third-party services, each of which processes personal information on our behalf:
- Google Forms — collects applications from tutors who want to be listed. Responses are stored in a private Google Sheet that only we can access.
- Google Sheets — holds the "tutors", "reviews" and "resources" data behind the site. The sheets that power the public-facing site contain only information we intend to publish (a tutor's public profile, published reviews, free published resources) and are published in read-only, unlisted form so the website can read them; they are not intended to be indexed or browsed directly, and applicant/administrative data is kept in a separate, private sheet that is never published. All resources on the site are free — Trusted Tutors does not currently sell resources or take payment for them.
- Web3Forms — a third-party form-processing service that receives enquiry, contact and resource-request submissions and emails them to us. Web3Forms processes the name, email address and message you submit; see Web3Forms' own privacy policy for how it handles that data in transit.
- Cloudflare — if the site is hosted or proxied through Cloudflare, or uses the optional Cloudflare Worker in this project to cache published tutor/review/resource data at the edge (see the project's README), Cloudflare may process visitors' IP addresses and request data as part of delivering the site. Any cached data is limited to the same public profile information already published on the site — never the private application data described below.
- Cloudflare Web Analytics — we use this to see how many people visit the site and which pages they view. It's cookieless: it doesn't set cookies, doesn't track you across other websites, and doesn't build a profile of you as an individual. It records aggregate figures like page views and approximate location (country/region, from your IP address, which Cloudflare doesn't store as part of the reported figures) — see Cloudflare's Web Analytics page for how it works.
We do not sell personal information, and we do not use advertising trackers or any analytics tool that identifies you individually or tracks you across other websites.
How long we keep information
Enquiry and contact messages are kept only as long as needed to respond to them. Tutor profile information is kept for as long as a tutor remains listed, and is removed or amended on request or when a tutor is unpublished. Some cached copies of public profile data may be held briefly (currently up to a few minutes) in your own browser's local storage purely to make pages load faster on a return visit — this is stored on your device, not on our servers, and only ever contains information already published on the site.
An unsuccessful tutor application (one that isn't taken forward to a listing) is deleted once the application process, and any justified record-keeping requirement, has concluded — rather than kept indefinitely. In practice this covers three places a copy can exist: the response recorded in Google Forms, the corresponding row in the private Google Sheet used to review applications, and any copy of an email exchanged about that application. All three are deleted once the application is no longer needed for the purpose it was collected for, subject to any legitimate reason we may have to retain particular information for longer (for example, a record needed to handle a dispute or complaint, or a legal obligation).
Emails we send
At launch, we only send essential emails — service messages (for example a reply to an enquiry or contact message you've sent), communication about a tutor's own application, and communication about a tutor's Plus membership (such as a payment link or a renewal notice). We do not send marketing or newsletter-style emails at this stage.
Your rights
Depending on the information involved, you may have rights to access, correct, delete, or object to our use of your personal information under UK GDPR. To exercise any of these rights, email support@trustedtutors.co.uk or use the Contact page, telling us which right you want to exercise. We aim to acknowledge your request within five working days and give a substantive response — including, where relevant, actually making the change or telling you why we can't — within one calendar month, which is the response time UK GDPR itself sets for this kind of request (we may need to extend this by up to two further months for a complex request, and we'll tell you if that applies). If you're unhappy with how we've handled your request, you also have the right to complain to the Information Commissioner's Office (ICO), the UK's regulator for data protection.
Children's information
Trusted Tutors is intended for use by parents, guardians and adult students. Where a parent or guardian sends an enquiry on behalf of a child, we only use the information provided to pass the enquiry to the relevant tutor and to respond to it.