Safeguarding and Reporting Concerns
What Trusted Tutors is, and isn't
Trusted Tutors is an independent directory that helps parents and students find tutors. We are not a tutoring agency, a school, or a safeguarding authority, and we do not employ or directly supervise the tutors listed here. Every tutor is an independent professional responsible for their own conduct.
What we actually check before listing a tutor
As described in full in our Verification Policy, we carry out a live video call with every tutor before they are listed, during which we check photo ID, ask to see evidence of a DBS certificate, and ask to see evidence of the qualifications listed on their profile. These are point-in-time document checks, not an ongoing background-monitoring service, and are not a guarantee that a tutor is safe to work with children on an ongoing basis.
Independent tutors' own responsibilities
Each tutor is responsible for conducting their own lessons safely and appropriately, following relevant safeguarding good practice for working with children and young people online, and holding their own valid DBS check (where applicable to the level and age group they teach) up to date. Trusted Tutors does not set, supervise or monitor how a tutor actually conducts a lesson.
Advice for parents and students
We encourage every parent to speak with a prospective tutor directly before booking, ask about their DBS status, experience and approach to online lessons, and remain involved in how online lessons are arranged for younger or vulnerable students — for example, being present or available nearby during early sessions with a new tutor.
How to report a concern
If you have a safeguarding concern about a specific tutor listed on Trusted Tutors, please tell us via our Contact page, selecting "Report a concern or complaint" and describing the concern clearly so it reaches the right person. [PLACEHOLDER: confirm the actual process for handling a reported concern once received — for example, who reviews it, expected response time, and the circumstances in which a tutor's listing would be suspended while a concern is investigated.]
If you believe a child is in immediate danger, contact the police on 999. For non-emergency concerns about a child's welfare, you can also contact the NSPCC or your local authority's children's services.
Complaints
For a complaint that isn't a safeguarding concern — for example, about a tutor's conduct, a billing issue, or the service Trusted Tutors itself provides — please use the same Contact page. [PLACEHOLDER: confirm the complaints-handling process and expected response time.]