Privacy Policy

Last updated: [PLACEHOLDER: date this policy is actually published]

This is a draft, not a finished legal document. Before this site goes live, have a UK solicitor (or a qualified data protection advisor) review this policy for compliance with UK GDPR and the Data Protection Act 2018, including whether Trusted Tutors needs to register with the Information Commissioner's Office (ICO) and appoint a data protection contact. Do not rely on this page as-is.

Who operates Trusted Tutors

Trusted Tutors is an independent tutor directory. It is currently intended to be operated by [PLACEHOLDER: legal name of the sole trader operating Trusted Tutors] as a sole trader, trading as "Trusted Tutors", at [PLACEHOLDER: business correspondence address]. Trusted Tutors is a separate business from PH Tutoring Ltd. This information is a placeholder until the actual business structure and address are confirmed and this policy is reviewed by a professional.

For any question about this policy or your personal information, contact us via our Contact page or at support@trustedtutors.co.uk.

Information we collect

We collect the following categories of personal information:

  • From parents and students browsing the site: nothing is collected just by browsing or searching — no account or sign-up is required. If you send an enquiry to a tutor or contact us, we collect the name, email address and message you provide.
  • From tutors applying to be listed: the information submitted through our "Become a Tutor" application form (currently a Google Form), including name, email, subjects, levels, price, qualifications, experience, biography and a profile photo link. Identity, DBS and qualification information is reviewed on a live video call (see our Verification Policy) and is not stored beyond what's needed to record that the check took place.
  • From tutors once listed: the public profile information you provide (biography, qualifications, price, subjects, levels, optional intro video and social/website links) is stored in a private Google Sheet and displayed publicly on your profile.

How we use the third-party services behind this site

Trusted Tutors is a static website with no server or database of its own. It relies on the following third-party services, each of which processes personal information on our behalf:

  • Google Forms — collects applications from tutors who want to be listed. Responses are stored in a private Google Sheet that only we can access.
  • Google Sheets — holds the "tutors", "reviews" and "resources" data behind the site. The sheets that power the public-facing site contain only information we intend to publish (a tutor's public profile, published reviews, published resources) and are published in read-only, unlisted form so the website can read them; they are not intended to be indexed or browsed directly, and applicant/administrative data is kept in a separate, private sheet that is never published.
  • Web3Forms — a third-party form-processing service that receives enquiry, contact and resource-request submissions and emails them to us. Web3Forms processes the name, email address and message you submit; see Web3Forms' own privacy policy for how it handles that data in transit.
  • Cloudflare — [PLACEHOLDER: confirm current hosting/CDN provider before publishing]. If the site is hosted or proxied through Cloudflare, or uses a Cloudflare Worker to cache published tutor/review/resource data at the edge, Cloudflare may process visitors' IP addresses and request data as part of delivering the site, and any cached data is limited to the same public profile information already published on the site.

We do not sell personal information, and we do not use advertising or analytics trackers on this site.

How long we keep information

Enquiry and contact messages are kept only as long as needed to respond to them. Tutor profile information is kept for as long as a tutor remains listed, and is removed or amended on request or when a tutor is unpublished. Some cached copies of public profile data may be held briefly (currently up to a few minutes) in your own browser's local storage purely to make pages load faster on a return visit — this is stored on your device, not on our servers, and only ever contains information already published on the site.

Your rights

Depending on the information involved, you may have rights to access, correct, delete, or object to our use of your personal information under UK GDPR. To exercise any of these rights, contact us via the Contact page. [PLACEHOLDER: confirm the process and timeframe for responding to these requests, and whether a right to complain to the ICO should be added here.]

Children's information

Trusted Tutors is intended for use by parents, guardians and adult students. Where a parent or guardian sends an enquiry on behalf of a child, we only use the information provided to pass the enquiry to the relevant tutor and to respond to it.